Sprint Relay Store - Video Customer Service (VCS)

Video Customer
Service (VCS) Back to Home

Video Customer Service (VCS)

Sprint Relay Video Customer Service enables the customer contact with a Sprint representative who uses American Sign Language (ASL). VCS can provide technical assistance; handle billing questions or other customer service issues.

VCS is available only for customers who purchased a Blackberry or other wireless device from the Sprint Relay Store.

To set up appointment with the VCS representative:

Send an email to vcs@sprintrelaystore.com, with your name, and a short description of your question or problem with your device.
An automatic email will be sent from the Video Customer Service to make an appointment for a videophone call.
You will be given a tracking number for your ticket in order to follow the progress in resolving your issue.

Try it today!

Although Sprint IP, Fed IP, Sprint IP using AIM, VRS and WebCaptel can be used for emergency calling, such emergency calling may not function the same as traditional 911/ E911 services. By using Sprint IP Relay for emergency calling you agree that Sprint is not responsible for any damages resulting from errors, defects, malfunctions, interruptions or failures in accessing or attempting to access emergency services through Sprint IP Relay whether caused by the negligence of Sprint or otherwise.