We have made accommodations at our office to ensure a safe work environment for our employees.
We are appreciate your patience and apologize for any delays in your order.
Sprint Relay Store Response to COVID-19: https://youtu.be/ZtJP8SlwYus
You can get $50 and your friend can get $50 in Visa Prepaid Card for each new line of service your friends activate - up to $500 a year!
Lease the Samsung Galaxy S20 Ultra 5G for $25/mo
Lease iPhone XS Max and get another one on us
when you add a new line Get the Samsung Galaxy Tab A 10.1 for $0/mo.
when you add unlimited data, while supplies last!
**Monthly charges exclude taxes & Sprint Surcharges [incl. USF charge of up to 25% (varies quarterly), up to $2.50 Admin. & 99¢ Reg. /line/mo. & fees by area (approx. 5–20%)]. Surcharges are not taxes. See sprint.com/taxesandfees.
Although Sprint IP, Fed IP and CapTel can be used for emergency calling, such emergency calling may not function the same as traditional 911/E911 svcs. By using Sprint IP, Fed IP and CapTel for emergency calling you agree that Sprint is not responsible for any damages resulting from errors, defects, malfunctions, interruptions or failures in accessing or attempting to access emergency svcs through Sprint IP, Fed IP and Captel whether caused by the negligence of Sprint or otherwise. Featured devices may also be activated on voice plans. See Sprint Relay Representative for details and plan options. Messaging: Includes sent/received domestic text, picture and video. Int'l. msgs. 20¢/msg. (in U.S.); 50¢/msg. (outside U.S.). SMS voice messages may incur an add’l. data charge of 3¢/KB. Data: Add'l. charges apply for premium content/downloads. Sprint TV includes select channels/content and are subject to change. GPS reliability varies by environment. Int'l. svcs. are not included. Includes select e-mail. Usage Limitations: Sprint may terminate svc. if off-network roaming usage in a month exceeds: (1) 800 min. or a majority of min.; or (2) 300MB or a majority of KB. Prohibited network use rules apply. See sprint.com/termsandconditions. Other Terms: Offers/coverage not avail. everywhere or for all phones/networks. Restrictions apply. See www.sprintrelaystore.com for details. © 2020 Sprint. All rights reserved. Sprint and the logo are trademarks of Sprint. Other marks are the property of their respective owners.
Effective Sept 30, 2017
Thanks for choosing Sprint! Please read our Terms & Conditions (â€śTs&Csâ€ť), which describe your relationship with Sprint, including our agreement to arbitrate disputes, instead of using class actions or jury trials. Click any of the blue More links to see the full text of the Sprint Wireless Terms and Conditions.
Who are we talking about? Sprint is Sprint, you are you, your phone, tablet, or other equipment or accessory is called a device and our Services include our offers, plans and customer care. More ...
What does your Service Agreement with Sprint look like? Your Service Agreement includes everything we give you (hand to you, email you, read to you, etc.) when you get your Service. Read them! If thereâ€™s a disagreement, you agree to resolve it by arbitration and agree to a class action waiver. More ...
Anything else in my Service Agreement? Yes, our policies. Our policies are easy to find! Find a comfy spot and check them out here. More ...
Any limitations on how I use my device? Yes. Please check your contracts. If you buy, lease or finance a device, we rely on your agreement to activate on our network. Under certain circumstances you may not resell, trade in or profit from reselling or trading in your device. More ...
How do I accept the Service Agreement? If you sign, email, e-sign, open the box, or tell us on the phone that you agree, you have agreed! You must be of legal age. And most importantly, when your service is activated, you have agreed! If you donâ€™t want to agree, donâ€™t do any of these things. More ...
How will Sprint talk to me about the Service Agreement? How can I get In touch with you? There are many ways to get in contact with us. And we can reach out to you through any number we have, your bill, or the My Sprint app for any purpose. More ...
Do I still have a commitment? What about an early termination fee? Itâ€™s simple. We love having you as a customer and donâ€™t want you to leave. But if you agree to a 1- or 2-year Service Agreement, and you cancel that contract early, you will be charged an early termination fee (ETF). The ETF was explained when you first agreed to the contract. More ...
When do I have to pay an early termination fee? Great news! There is no ETF if you complete your Service Agreement. Remember, you may have other commitments like a lease or installment agreement with their own termination terms. More ...
What happens if Sprint changes the agreement? If Sprint changes this Agreement, and you think it has a materially adverse impact on you, you can call within 30 days of the change and ask us to cancel without paying your ETF. If we donâ€™t hear from you, then weâ€™ll consider the change fine by you. More ...
Can Sprint suspend or terminate services? We hope we wonâ€™t need to do this but . . . we reserve the right to suspend, cancel, or block service any time for any reason. More ...
How do I change my services and when are changes effective? While many changes take place immediately, some will not. So know that changes made mid-bill-cycle may be prorated (meaning you may only be charged a portion of the fee, charge, etc.). More ...
How do I terminate services? If you want to terminate Service, please call us â€“ and at least let us hear you out! More ...
How does Sprint protect my privacy? We take privacy seriously and are extremely mindful of yours.
How can I use my device, number, and email address? Most problems with your device should be handled with the manufacturer (Apple, Samsung, etc.) or through any insurance you purchased. The specific device you have may impact your experience with the network. You have the right to port your phone number (move it to another carrier), but you donâ€™t own your number. Your device can be unlocked if meets the requirements in our Unlock policy. More ...
What if I bring my own device? If you bring your own device to Sprint, Sprint will not be responsible for whether it works or works correctly. More ...
Where and how will my device work? We are proud of our network and are constantly working to make it better. How it works for you is based on your location, your device, the weather, and many other factors. More ...
What about roaming (Off-Network)? Your apps and Services may work differently on another providerâ€™s network. More ...
What about using data services? You use third-party content at your own risk. We are not the internet police, and we do not take any responsibility for the content that you access on the internet. More ...
Are there things I cannot do with Sprintâ€™s data services? Donâ€™t be unreasonable! You canâ€™t use your data Services to do things that place an unfair burden on the network, or disrupt othersâ€™ use of the Sprint Network. More ...
What about our billing relationship? Now that you are a Sprint customer, we want you to understand how we do things, especially how we get your Service set up and what your bill will include.
What will my bill include? We will send you a bill every month. Your bill may contain third-party charges, as well as notices. Please review it. More ...
How does Sprint calculate my charges? We calculate your call usage by rounding up to the next full minute, and your data usage by rounding up to the next full kilobyte (KB). More ...
What are the other fees?
What about paying my bill? Please pay your bill!!
Who will contact me regarding billing and collections? We (and our agents) can contact you to talk about your bill,services and for other purposes. More ...
Do I have a software license for the software on my device? Yes, you have a limited license to use the software on your Device. More ...
How do location-enabled services work? Location enabled services, including GPS, (like Google Maps) are at the mercy of many factors, including network coverage and environmental factors. More ...
Is calling 9-1-1 or other emergency numbers different on my device? When you call 9-1-1, please be prepared to provide your location information! 9-1-1 operators may not be able to track the location of your Device, so please do not rely on your Deviceâ€™s location information. Not all of your device features will work when you contact 911. More ...
What if my device is lost or stolen? Please let us know immediately if your Device is lost or stolen. Lost or stolen Devices donâ€™t get you out of your agreements with Sprint. For example, if your Device is stolen, you may still have an ETF or pay the balance under your lease or installment billing agreements. More ...
Is there a warranty on my services? We provide you great Services, but not everything has a warranty. More ...
Is Sprint responsible for certain problems? Sometimes things happen for which no one can prepare. In the law, emergencies, unforeseen acts, or â€śacts of Godâ€ť are referred to as force majeure, and Sprint will not be liable for any of them. More ...
What about Sprintâ€™s liability? We will not be liable for any damages exceeding the service charges you have paid us during the time at issue. We will not be liable for unforeseen damages, like lost profits. More ...
DISPUTE RESOLUTION AND ARBITRATION
PLEASE READ THIS CAREFULLY; IT AFFECTS YOUR RIGHTS
How will we resolve disputes? Through mandatory arbitration and waiver of class action. If we have a dispute, we agree to resolve it using arbitration or small claims court. We also agree to resolve our issues in a suit with only two parties (you and Sprint) instead of by class action (thousands of people and Sprint). In arbitration, an arbitrator replaces the judge and jury. Disputes are ANY (we really mean ANY) disagreements about our relationship. So letâ€™s not fight- okay? Before starting anything legal, let us know what the problem is and your proposed solution in writing. More ...
How does arbitration work? The arbitration will be heard by a single arbitrator, follow a standard set of rules (known as the JAMS Rules) and will be located in your home county of your billing address. The Federal Arbitration Act (â€śFAAâ€ť) applies to this Agreement and arbitration provision. We feel very strongly that we should resolve claims on an individual, and not class, basis. Sprint will pay for any filing or case management fees associated with the arbitration and the professional fees for the arbitratorâ€™s services. The arbitrator will write an award explaining the decision and the findings and conclusions supporting it. More ...
What about going to court? We wonâ€™t go to court, there will be no jury trial and no class action. If somehow we end up in court, we agree that a judge will resolve our dispute rather than a jury and we will litigate individually instead of as part of a group, or class. More ...
What happens if someone sues Sprint based on something I actually caused? This is called indemnification, and you will be on the hook to the person suing. More ...
Anything else? The law of your home state (as printed on your bill) applies to this Agreement. This Agreement is only between you and Sprint, and only benefits the two of us. The Agreement between us does not contain any discussions you may have had with our employees â€“ it only includes what is written or incorporated in this document. More ...
FULL TEXT OF THE SPRINT WIRELESS TERMS AND CONDITIONS
Who are we talking about? When we say â€śwe,â€ť â€śus,â€ť â€śour,â€ť or â€śSprint,â€ť we mean Sprint Solutions, Inc. When we say â€śyou,â€ť â€śyour,â€ť â€ścustomer,â€ť and â€śuser,â€ť we mean a Sprint account holder or someone who uses our Devices or Services. â€śDevice,â€ť means any phone, tablet, mobile broadband device, or any other product or accessory we provide, sell, or that is active on your account with us. â€śService(s)â€ť mean Sprint-branded offers, rate plans, options, wireless services, billing services, applications, programs, products, software, or Devices on your account with us, as well as any other product or service that we offer or provide to you that references these General Terms and Conditions of Service (â€śTs&Csâ€ť). Back to top
What does my Service Agreement with Sprint look like? These Ts&Cs are part of your service agreement with us (the â€śAgreementâ€ť) and are the contract under which we provide you Services. THIS AGREEMENT CONTAINS A MANDATORY ARBITRATION PROVISION WITH A CLASS WAIVER, A REPRESENTATIVE ACTION WAIVER, AND A JURY WAIVER PROVISION. In addition to these Ts&Cs, the Agreement includes: (i) the subscriber agreement and transaction materials that you receive and accept when you get your Device; (ii) the service plan(s) that you chose as described in the written services and transaction materials that we provide or refer you to during the sales transaction; (iii) any confirmation materials and invoices that we may provide to you; and (iv) the terms set forth in the coverage map brochures. We strongly recommend that you carefully read all of the terms of the Agreement. Back to top
Any limitations on how I use my device? If you get a Device from Sprint or a Sprint authorized retailer without paying full price (MSRP) for the Device, you agree not to resell or trade in, or participate or profit in the resale or trade in, of the Device to a third party until you have met all your financial and contractual obligations to us. If you do this without meeting your obligations, we reserve the right to take any action we deem necessary, including charging you for the difference between the Deviceâ€™s full price and the price you paid for it, and seeking recovery of related damages. If you have a separate agreement with Sprint to acquire, purchase, or lease a Device, any restrictions on resale in that agreement will also apply, so please refer to the terms of any such agreement to understand your rights to resell your Device. Back to top
How do I accept my agreement? You must have the legal capacity to accept the Agreement You accept the Agreement when you:
If you donâ€™t want to accept the Agreement, donâ€™t do any of these things.Back to top
How will Sprint talk to me about my agreement? How can I get in touch with Sprint? Except as the Agreement specifically provides otherwise, you must provide us notice by calling or writing us as instructed online at www.sprint.com/contactus. We will provide you notice through one or more of the following: in your bill, correspondence to your last known billing address, to any fax number or email address youâ€™ve provided us, by calling you on your Device or any other phone number youâ€™ve provided us, by voice message on your Device or any other phone number youâ€™ve provided us, by SMS or text message on your Device, or through your My Sprint application. Back to top
Do I still have a commitment? What about an Early Termination Fee? Some of our Services have a minimum term, usually 1 or 2 years (â€śTerm Commitmentâ€ť), during which you agree to keep and pay for your Services. If your Agreement contains a Term Commitment, you will be charged a fee (â€śEarly Termination Feeâ€ť) for each line of Service that you terminate before satisfying your Term Commitment or for each line of Service that we terminate early for good reason (for example, violating the payment or other terms of the Agreement). Any Early Termination Fee will be prorated based on the length of your remaining Term Commitment. Early Termination Fees are a part of our rates for agreements with Term Commitments. Any Term Commitment, the length of the Term Commitment, and the applicable Early Termination Fee amounts and proration will be disclosed to you during the sales transaction. Carefully review any Term Commitment and Early Termination Fee requirements prior to selecting Services. After you have satisfied your Term Commitment, your Services automatically continue on a monthly basis under the then-current Terms and Conditions and Service Policies. Services offered on a subscription basis may not require a Term Commitment and may not automatically renew. As explained directly below, there are times when you may not be responsible for an Early Termination Fee for terminating Services early. Back to top
When do I have to pay an Early Termination Fee? If you have completed your Term Commitment, do not have a Term Commitment, or are returning Your Device under our published return policy, you will not need to pay an Early Termination Fee when you terminate Service. If you still have a Term Commitment, you will be responsible for paying your prorated Early Termination Fee unless you are responding to a materially adverse change that we make to the Agreement as described directly below. Back to top
What happens if Sprint changes the agreement? We may change prices or any other term of your Service or this Agreement at any time. Weâ€™ll provide you notice of any material changes and may provide notice of nonmaterial changes. If you use your Service after the change takes effect, then you are accepting the change. You may have a rate plan, pricing, or services that are offered only if you are eligible and qualify. If at any point you no longer qualify and are not eligible, or if certain rate plans or services are no longer supported or available, please notify us or, in some cases, Sprint will notify you and give you notice of the change(s) to your plan or services. If we make a materially adverse change to your Agreement, you may terminate the materially affected line of Service without paying an Early Termination Fee by contacting customer care within 30 days after the effective date from the notice, and providing the reason for cancellation. If we do not agree to fix the materially adverse change, then you may terminate your Service without paying the ETF. If you do not call us, and you cancel any Service within 30 days of the change, an Early Termination Fee will apply to the cancelled Services that are under a Term Commitment. Back to top
Can Sprint suspend or terminate Services? We can, without notice, suspend or terminate any Service at any time for any reason. For example, we can suspend or terminate any Service for: (a) late payment; (b) exceeding an Account Spending Limit; (c) harassing/threatening/abusing/offending or being excessively impolite to our employees or agents; (d) interfering with our operations; (e) using/suspicion of using Services in a way that violates or is inconsistent with the Agreement and Policies or adversely affects any of our other customers, reputation, network, property, or Services; (f) breaching, failing to follow, or abusing the Agreement or Policies; (g) providing false, inaccurate, dated, or unverifiable information, including identification or credit information; (h) becoming insolvent or bankrupt; (i) modifying a Device from its manufacturer specifications (for example, rooting the device); (j) failing to use our Services or maintain an active Device; (k) you resell or attempt to resell the Services or (l) if we believe the action protects our interests, any customerâ€™s interests, or our network. Back to top
How do I change my services and when are changes effective? We want you to be 100% thrilled with your Sprint Services! If you want to change your Services, you should go to sprint.com, and you can typically change Services immediately. In some instances, changes may be conditioned on payment of an Early Termination Fee or certain other charges, or require a new Term Commitment Some changes to Services may not be effective until the start of the next full invoicing cycle. If the changes take place sooner, your invoice may reflect prorated charges for your old and new Services. Back to top
How do I terminate services? If you are thinking about cancelling your Service with Sprint, please call us or visit a Sprint store so that we can try to change your mind! If we are unable to change your mind, you can terminate Services by calling us and requesting that we deactivate all Services, or by porting your number to another carrier. You are responsible for all charges billed or incurred prior to deactivating your Service. If Services are terminated before the end of your invoicing cycle, we wonâ€™t prorate charges to the date of termination and you wonâ€™t receive a credit or refund for any unused Services. Back to top
What is CPNI? As we provide telecommunications products and Services to you (the account holder), we develop information about the quantity, technical configuration, type, location, and destination of telecommunications products and Services you use, as well as some other information found on your bill (â€śCPNIâ€ť). Under federal law, you have the right and we have a duty to protect the confidentiality of your CPNI.
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How can I use my device, number and email address? We donâ€™t manufacture any Device that you use with our Services, including the Devices we provide. That means we arenâ€™t responsible for any defects, acts, omissions, or other problems with your Device. Check with your manufacturer to determine whether there are any warranties on your Device. Device performance may vary based on Device specifications (for example, a Deviceâ€™s software, memory, and storage), and Device performance may impact access to our Services. Your Device is designed to be activated on our network and in other coverage areas that we may make available to you. Except for any legal right you may have to port/transfer your phone number to another carrier, you have noâ€”and cannot gain any (for example, through publication, use, etc.)â€”proprietary, ownership, or other rights to any phone number, identification number, email address, or other identifier that we assign to you, your Device, or your account. Weâ€™ll notify you if we decide to change or reassign them. We do not guarantee that any port or transfer of your phone number will be successful. Your Sprint phone may have be programmed with restrictions that prevent another carrier's SIM card from being inserted into your phoneâ€™s SIM slot for use on a different network. Sprint will unlock a capable device, provided the device is eligible per Sprintâ€™s Unlocking Policy. For more information, please visit sprint.com/unlock. Back to top
What if I bring my own device? Sprint allows you to bring a Device that you already own to be activated on the Sprint Network. When you activate a â€śSprint Compatibleâ€ť Device or a Device that was designed to be used on a network other than the Sprint Network, not all of your services may work, or they may not work correctly. Just as with any other device, if you bring your own Device to be activated on the Sprint Network, Sprint is not responsible for your Device, including whether your Device works correctly. Back to top
What about the apps I download? Are you going to download all your favorite apps onto your new Device? Of course, you are!! We want you to know that when you download or use certain applications, programs, Devices, and services, you may be required to accept terms specific to those items. Generally, the terms will come from the app developer, software licensor, etc., which may be Sprint or someone else. Any terms for third party apps are between you and the third party. Additional terms for bundled Services may either modify or replace certain provisions in these Ts&Cs, including terms relating to activation, invoicing, payment, and disputing charges. When you use these items, you are agreeing that they may access, collect, use, or disclose your personal information and that Sprint may disclose your informationâ€”including location informationâ€”to a third party. Back to top
Where and how will my device work? Our coverage maps are available at our authorized retail locations and on sprint.com/coverage. Your signal, and your specific network coverage will depend on the radio transmissions your Device can pick up and Services youâ€™ve chosen. Our coverage maps show our coverage estimates using Services outdoors under optimal conditions. Coverage isnâ€™t available everywhere, is not guaranteed, and is subject to change without notice. Service speeds are not guaranteed, and depend on the Service purchased as well as other factors, such as your Device, your location, structures, buildings, weather, geography, topography, server speeds of the websites you access, network problems, network or internet congestion, software, signal strength, actions of third parties, etc. Services that rely on location information, such as E9-1-1 and GPS navigation, depend on your Deviceâ€™s ability to acquire satellite signals (typically not available indoors) and network coverage. While your Device is receiving a software update, you may be unable to use your Device in any manner, including to call 9-1-1, until the software update is complete. Back to top
What about roaming (Off-Net)? When we talk about â€śroaming,â€ť we are talking about coverage on another carrierâ€™s network. Your Device generally lets you know when youâ€™re roaming. Our right to provide coverage on another carrierâ€™s network may change from time to time, and roaming coverage may change without notice and may not always be available. Whether your Device can roam depends on your Device, your Services, and the availability of roaming coverage. Certain Services may not be available or work the same when roaming (for example, data Services, voicemail, call waiting, etc.). Separate charges or limits for voice or data Services may apply while roaming. Back to top
What about using data services? Our data Services and your Device may allow you to access the internet, email, text, take pictures and video, download and play games, video, music, graphics, sound, applications and other materials (â€śContentâ€ť) or send Content elsewhere. We have no control over the Content that you access on your Device. Content may be: (1) unsuitable for children/minors; (2) unreliable or inaccurate; or (3) offensive, indecent, or objectionable. Youâ€™re solely responsible for evaluating the Content accessed by you or anyone through your Device or Services. We strongly recommend that you monitor data usage by children/minors. Content from third parties may also harm your Device or its software. We are not responsible for any Content, any damage caused by any Content that you access through your Services, that you load on your Device, or that you request that our representatives access or load on your Device. For more information on Content and restrictions on Content, see your service plan details. If we provide you storage for Content that you have purchased, then we may delete the Content without notice or place restrictions/limits on the use of storage areas. Content stored on a Device, transmitted over our networks, or stored by Sprint may be deleted, modified, or damaged. You may not be able to make or receive voice calls while using data Services. Content provided by our vendors or third parties may be cancelled or terminated at any time without notice to you, and you may not receive a refund for any unused portion of the Content. Back to top
Are there things I cannot do with Sprintâ€™s data services? You cannot violate these Terms. Our data services are designed for use with your Sprint Device for reasonable and non-continuous internet access such as web surfing and non-continuous downloading, streaming, gaming and other personal internet access services. You canâ€™t use our data Services: (1) with server devices or host computer applications or other systems that drive continuous, heavy traffic or data sessions or automatically consume unreasonable amounts of network capacity; (2) as a substitute or backup for private lines or frame relay connections; (3) for automated machine to machine connections or purposes that are designed for unattended use, or (4) for any other unintended use as we determine in our sole discretion. You may tether your Sprint Device to other lawful devices pursuant to the allotments contained in your plan for use of your Device as a hotspot or when the Device and plan are specifically intended for that purpose (for example, 4G Hotspots, wireless routers, Data Link, etc.). You also canâ€™t use our data services in a manner that is unlawful, infringes on intellectual property rights, or harms or unduly interferes with the use of Sprintâ€™s network or systems. Our data services may not be used to disrupt email use by others using automated or manual routines, including, but not limited to â€śauto-respondersâ€ť or cancel bots or other similar routines; to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, â€śjunk mail,â€ť unsolicited commercial or bulk email, or fax; or for activities adversely affecting the ability of other people or systems to use either Sprintâ€™s wireless services or other partiesâ€™ internet-based resources, including, but not limited to, â€śdenial of serviceâ€ť attacks against another network host or individual user. We may limit, suspend, constrain, or terminate your Service for use that violates these Terms or for any heavy, continuous data usage or usage that adversely impacts our networksâ€™ performance, hinders access to our networks, or that we determine is necessary to protect our networks from harm or degradation. Back to top
What about our billing relationship? Now that you are a Sprint customer, we want you to understand how we do things, especially how we get your Service set up and what your bill will include.
What does my bill include?
How will you calculate my charges?
What are the other fees?
What about paying my bill?
Who will contact me regarding billing and collections? You expressly authorize, and specifically consent to allowing, Sprint and any of Sprintâ€™s agents to contact you in connection with any and all matters relating to unpaid past due charges you owe Sprint. You agree that, for attempts to collect unpaid past due charges, Sprint and any of its agents may contact you at any mailing address, telephone number, cellular phone number, email address, or any other electronic address that you have provided, or may in the future provide, to Sprint. You agree and acknowledge that any e-mail address or any other electronic address that you provide to Sprint is your private address and is not accessible to unauthorized third parties. For attempts to collect unpaid charges, you agree that in addition to individual persons attempting to communicate directly with you, any type of contact described above may be made using, among other methods, pre-recorded or artificial voice messages delivered by an automatic telephone dialing system, pre-set e-mail messages delivered by an automatic e-mailing system, or any other pre-set electronic messages delivered by any other automatic electronic messaging system. Back to top
Do I have a software license for the software on my device? Sprint grants you a non-exclusive and non-transferable license or sublicense to use software, in accordance with the applicable software licensing terms. No rights are granted to source code. You cannot use any software on behalf of third parties or for time share or service bureau activities and cannot reverse engineer, decompile, modify, or enhance any software. Sprint may block or terminate your use of any software if you fails to comply with applicable licensing terms. Sprint may revoke this license at any time. Back to top
Is calling 9-1-1 or other emergency numbers different on my device? Public safety officials advise that when making 9-1-1 or other emergency calls, you should always be prepared to provide your location information. Depending on a number of factors (for example, whether your Device is GPS-enabled, where you are, whether local emergency service providers have upgraded their equipment, etc.), 9-1-1 operators may not know your phone number, your location, or the location of your Device. Sometimes, an emergency call may be routed to a state patrol dispatcher or alternative location set by local emergency service providers. Enhanced 9-1-1 service (â€śE9-1-1â€ť)â€”where enabled by local emergency authoritiesâ€”uses GPS technology to provide location information. Even when available, however, E9-1-1 does not always provide accurate location information. If your Device is indoors or for some other reason cannot acquire a satellite signal, you may not be located. Some Devices have a safety feature that prevents use of the keypad after dialing 9-1-1â€”you should follow voice prompts when interacting with emergency service providers employing interactive voice response systems to screen calls. Back to top
What if my device is lost or stolen? Call us immediately if your Device is lost or stolen because you may be responsible for usage charges before you notify us of the alleged loss or theft. A lost or stolen Device does not affect your Term Commitment, and you will still be responsible for an Early Termination Fee if you terminate Services early. You will still be responsible for any lease or installment billing obligations, as well as any monthly recurring charges associated with the Service on your Device after you notify us of the alleged loss or theft. You agree to cooperate if we choose to investigate the matter (provide facts, sworn statements, etc.). Back to top
Is there a warranty on my services? UNLESS EXPRESSLY PROVIDED IN WRITING OTHERWISE, WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING (TO THE EXTENT ALLOWED BY LAW) ANY IMPLIED WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR SERVICES (INCLUDING YOUR DEVICE AND ANY SOFTWARE OR APPLICATIONS ON YOUR DEVICE). WE DONâ€™T PROMISE UNINTERRUPTED OR ERROR-FREE SERVICES AND DONâ€™T AUTHORIZE ANYONE TO MAKE WARRANTIES ON OUR BEHALF. SPRINT PROVIDES ALL SOFTWARE AND APPLICATIONS ON AN â€śAS ISâ€ť BASIS WITH ALL FAULTS, ERRORS, AND DEFECTS. Back to top
Is Sprint responsible for certain problems? You agree that neither we nor any third party involved in providing Services are responsible for any damages, delay, interruption or other failure to perform resulting from: (a) providing or failing to provide Services, including, but not limited to, deficiencies or problems with a Device or network coverage (for example, dropped, blocked, interrupted Services, etc.); (b) traffic or other accidents, or any health-related claims relating to our Services; (c) an interruption or failure in accessing or attempting to access emergency services from a Device, including through 9-1-1, Enhanced 9-1-1 or otherwise; (d) interrupted, failed, or inaccurate location information services; (e) information or communication that is blocked by a spam filter; (f) damage to your Device or any computer or equipment connected to your Device, or damage to or loss of any information stored on your Device, computer, equipment, or Sprint storage space from your use of the Services or from viruses, worms, or downloads of malicious content, materials, data, text, images, video, or audio; or (g) things beyond our control, including acts of God (for example, weather-related phenomena, fire, earthquake, hurricane, etc.), riot, strike, war, terrorism, or government orders or acts. Back to top
What Is Sprintâ€™s liability? TO THE EXTENT ALLOWED BY LAW, OUR LIABILITY FOR MONETARY DAMAGES FOR ANY CLAIMS THAT YOU MAY HAVE AGAINST US IS LIMITED TO NO MORE THAN THE PROPORTIONATE AMOUNT OF THE SERVICE CHARGES ATTRIBUTABLE TO THE AFFECTED PERIOD. UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, PUNITIVE, MULTIPLE, OR SPECIAL DAMAGES OF ANY NATURE WHATSOEVER ARISING OUT OF OR RELATED TO PROVIDING OR FAILING TO PROVIDE SERVICES IN CONNECTION WITH A DEVICE, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOSS OF BUSINESS, OR COST OF REPLACEMENT PRODUCTS AND SERVICES. Back to top
DISPUTE RESOLUTION AND ARBITRATION
PLEASE READ THIS CAREFULLY; IT AFFECTS YOUR RIGHTS
How will we resolve disputes? We want you to be happy with your Sprint Services. If, for some reason, we cannot resolve your concern to your satisfaction through calls to our customer care, you and Sprint each agree to try to resolve those disputes in good faith after you provide written notice of the dispute as set forth below. If we cannot resolve the dispute, you and Sprint agree that we will resolve the dispute through individual binding arbitration or small claims court, instead of courts of general jurisdiction. Back to top
Mandatory arbitration and waiver of class action
Instead of suing in court, you and Sprint agree to arbitrate all Disputes (as defined below) on an individual, non-representative, basis. You agree that, by entering into this Agreement, you and Sprint are waiving the right to a trial by jury or to participate in a class action or representative action. This agreement to arbitrate is intended to be broadly interpreted.
In arbitration, there is no judge or jury. Instead, a neutral third-party arbitrator resolves Disputes in a less formal process than in court. In arbitration, there is limited discovery and a court review of the arbitratorâ€™s decision is limited. However, just as a court would, the arbitrator must follow the terms of the Agreement and can award damages and relief, including any attorneysâ€™ fees authorized by law.
â€śDisputesâ€ť include, but are not limited to, any claims or controversies against each other in any way related to or arising out of our Services or the Agreement, including wireless coverage, Devices, billing services and practices, policies, contract practices (including enforceability), and service, privacy, or advertising claims, even if the claim arises after Services have terminated. Disputes also include, but are not limited to, claims that: (a) you or an authorized or unauthorized user of the Services or Devices bring against our employees, agents, affiliates, or other representatives; (b) you bring against a third party, such as a retailer or equipment manufacturer, that are based on, relate to, or arise out of in any way our Services or the Agreement; or (c) that Sprint brings against you. Disputes also include, but are not limited to, (i) claims in any way related to or arising out of any aspect of the relationship between you and Sprint, whether based in contract, tort, statute, fraud, misrepresentation, advertising claims or any other legal theory; (ii) claims that arose before this Agreement or out of a prior Agreement with Sprint; (iii) claims that are subject to on-going litigation where you are not a party or class member; and/or (iv) claims that arise after the termination of this Agreement.
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Dispute notice and dispute resolution period
Before initiating an arbitration or a small claims matter, you and Sprint each agree to first provide to the other a written notice (â€śNotice of Disputeâ€ť), which shall contain: (a) a written description of the problem and relevant documents and supporting information; and (b) a statement of the specific relief sought. A Notice of Dispute to Sprint should be sent to: General Counsel; Arbitration Office; 12502 Sunrise Valley Drive, Mailstop VARESA0202-2C682; Reston, Virginia 20191. Sprint will provide a Notice of Dispute to you in accordance with the â€ś How Do We Talk To Each Other About The Agreement?â€ť section of this Agreement. Sprint will provide you a designated representative to work with to try to resolve your Dispute to your satisfaction. You and Sprint agree to make attempts to resolve the Dispute prior to commencing an arbitration or small claims action. If an agreement cannot be reached within forty-five (45) days of receipt of the Notice of Dispute, you or Sprint may commence an arbitration proceeding or small claims action. Back to top
How does arbitration work?
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What about going to court? IF FOR ANY REASON A CLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT IN ANY WAY PROCEEDS IN COURT RATHER THAN IN ARBITRATION, REGARDLESS OF WHETHER THE CLAIM IS AN ACTION, COUTERCLAIM OR ANY OTHER COURT PROCEEDING, WE EACH AGREE THAT TO THE EXTENT ALLOWED BY LAW, THERE WILL NOT BE A JURY TRIAL OR CLASS ACTION AND WE EACH UNCONDITIONALLY (1) WAIVE ANY RIGHT TO TRIAL BY JURY AND (2) WAIVE ANY RIGHT TO PURSUE DISPUTES ON A CLASSWIDE BASIS, INCLUDING JOINING A CLAIM WITH THE CLAIM OF ANY OTHER PERSON OR ENTITY OR ASSERT A CLAIM IN A REPRESENTATIVE CAPACTITY ON BEHALF OF ANYONE ELSE IN ANY OTHER PROCEEDING.
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What happens if someone sues Sprint based on something you actually caused? You agree to indemnify, defend, and hold Sprint and our subsidiaries, affiliates, parent companies, vendors, suppliers, and licensors harmless from any claims arising out of or relating to your actions, including, but not limited to, your use of the Service and any information you submit, post, transmit, or make available via the Service; failing to provide appropriate notices regarding location-enabled services; failure to safeguard your passwords, backup question to your shared secret question, or other account information; or violating this Agreement or any policy referenced in this Agreement, any applicable law or regulation, or the rights of any third party.
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Anything else? Subject to federal law or unless the Agreement specifically provides otherwise, this Agreement is governed solely by the laws of the state encompassing the billing address of the Device, without regard to the conflicts of law rules of that state. If either of us waives or doesnâ€™t enforce a requirement under this Agreement in an instance, we donâ€™t waive our right to later enforce that requirement. Except as the Agreement specifically provides otherwise, if any part of the Agreement is held invalid or unenforceable, the rest of this Agreement remains in full force and effect. This Agreement isnâ€™t for the benefit of any third party except our corporate parents, affiliates, subsidiaries, agents, and predecessors and successors in interest. You canâ€™t assign the Agreement or any of your rights or duties under it, unless we agree to the assignment. We can assign the Agreement without notice. You cannot in any manner resell the Services to another party. The Agreement and the documents it incorporates make up the entire agreement between us and replaces all prior written or spoken agreementsâ€”you canâ€™t rely on any contradictory documents or statements by sales or service representatives. The rights, obligations, and commitments in the Agreement thatâ€”by their natureâ€”would logically continue beyond the termination of Services (for example, those relating to billing, payment, 9-1-1, dispute resolution, no class action, no jury trial) survive termination of Services.
FOR ALL PLANS:
** Mo. charges excl. taxes & Surcharges [incl. USF charge of up to 19.6% (varies quarterly), up to $2.50 Admin. & 99Â˘ Reg. /line/mo.) & fees by area (approx. 5 -20%)]. Surcharges are not taxes. See sprint.com/taxesandfees.
Activ. Fee: Up to $30/line. Reqs. credit approval and eBill. Included features/content may change or be discontinued at any time. AutoPay: $5/mo. discount may not reflect on 1st bill. Quality of Svc. (QoS): Customers who use more than 50GB of data during a billing cycle will be deprioritized during times & places where the Sprint network is constrained. See sprint.com/networkmanagement for details. Usage Limitations: To improve data experience for the majority of users, throughput may be limited, varied or reduced on the network. Sprint may terminate svc. if off-network roaming usage in a mo. exceeds: (1) 800 min. or a majority of min.; or (2) 100MB or a majority of KB. Prohibited network use rules applyâ€”see sprint.com/termsandconditions.
No credit check requires valid Id. International services are only included with service plans on phone lines with credit check.
Sprint Unlimited Premium Plan: Includes unlimited domestic calling, texting, 100GB LTE MHS, VPN & P2P & data. MHS reduced to 3G speeds after 100GB/mo. Third-party content/downloads are addâ€™l charge. Plan not avail. for tablets or MBB devices. Select Intâ€™l svcs are included for phone lines. See sprint.com/globalroaming. Subsidized devices incur an addâ€™l. $25/mo. charge. Must remain on Premium plan for a minimum of 30 days.
Sprint Unlimited Plus Plan: Includes unlimited domestic calling, texting, 50GB LTE MHS, VPN & P2P & data. MHS reduced to 3G speeds after 50GB/mo. Third-party content/downloads are addâ€™l charge. Plan not avail. for tablets or MBB devices. Select Intâ€™l svcs are included for phone lines. See sprint.com/globalroaming. Subsidized devices incur an add'l. $25/mo. charge.
Sprint Unlimited Basic Plan: Includes unlimited domestic calling, texting, 500MB LTE MHS, VPN & P2P & data. MHS reduced to 3G speeds after 500MB/mo. Third-party content/downloads are addâ€™l. charge. Plan not avail. for tablets or MBB devices. Select Intâ€™l svcs are included for phone lines. See sprint.com/globalroaming. Subsidized devices incur an add'l. $25/mo. charge.
Sprint Unlimited Kickstart Plan: Up to 5 lines. Incl. unlimited domestic calling, texting & data while on the Sprint network. Third-party content/downloads are addâ€™l. charge. Sel. intâ€™l. svc. incl. See sprint.com/globalroaming. No add-ons avail. Plan not avail. for tablets/MBB devices. Upgrading to phone that is not purchased at Full SRP or BYOD will require plan change.
Sprint Unlimited 55+ Plan: Reqs. new account activation. Acct holder must be 55 or older. 2 line max. Includes unlimited domestic calling, texting & data with 3G Mobile Hotspot VPN & P2P data. Discounted phones subject to add'l $25/mo./line. Third-party content/downloads are addâ€™l charge. Plan not avail. for tablets/MBB devices. Select Intâ€™l svcs are included see sprint.com/globalroaming.
Sprint Unlimited Military Plan: Includes unlimited domestic calling, texting, 500MB LTE MHS, VPN & P2P & data. MHS reduced to 3G speeds after 500MB/mo. Third-party content/downloads are addâ€™l. charge. Plan not avail. for tablets or MBB devices. Select Intâ€™l svcs are included for phone lines. See sprint.com/globalroaming. Subsidized devices incur an add'l. $25/mo. charge.
Better Choice Plan: No discounts apply to access charges & early upgrade add-on charge. Incl. unlimited domestic calling & texting. Data allowance as specified. Non-discounted phones req. you to sign up for leasing, pay full MSRP or bring your own capable phone. Third-party content/downloads are addâ€™l. charge. Max. of 10 phone/tablet/MBB lines. Incl. sel. allotment of on-network shared data usage & 100MB off-network data usage. Addâ€™l. on-network high-speed data allowance may be purch. at $15/GB. Addâ€™l. off-network data can be added by opt in only for 25Â˘/MB for tablets/MBBs. Mobile Hotspot Usage pulls from your shared data & off-network allowances. High speed data is access to 3G/4G.Discounted Phones Access ($45): Inv. will show a term access charge of $45/mo./line charge until the customer enters into a new device transaction that does not have an annual term svc. agmt.
2GB Plan: No discounts apply (except AutoPay discounts). Includes unlimited domestic Long Distance calling and texting. Third-party content/downloads are addâ€™l charge. Includes selected allotment of on-network data usage for phone and mobile hotspot use and 100MB off-network data usage. Addâ€™l on-network high-speed data allowance may be purchased at $15/GB. Mobile Hotspot Usage pulls from your data and off-network allowances. High-speed data is access to 3G/4G. Addâ€™l $25 line/mo. applies with subsidized phone until the customer enters into a new device transaction that does not have an annual term service agreement.
Unlimited Tablet Plan: Incl. unlimited texting on capable tablets & data with mobile optimized video streams at up to 480+ resolution, music at up to 500kbps, streaming gaming at up to 2 Mbps. Add Unlimited premium resolution streaming for add'l. $20/mo./line & get video streams at up to 1080+, music at up to 1.5 Mbps, gaming at up to 8 Mbps. Data deprioritization applies during times of congestion. After the 10GB, MHS, VPN & P2P usage will be limited to 2G speeds. Third-party content/downloads are add'l. charge. Int'l. svc. are not incl.
Watch Unlimited Plan: Includes unlimited data and texting on capable devices, while on the Sprint network. Third-party content/downloads are addâ€™l charge. Intâ€™l svcs are not included. Excludes roaming.
Sprint Drive 2GB/Mo Plan: Sprint 4G LTE data only. No roaming. After 60 minutes of idle time, hotspot may automatically turn off. MHS reduced to 2G speeds after data allowance.
Sprint Drive Unlimited Plan: Sprint 4G LTE data only. No roaming. SD video streams up to 480p, music up to 500 kbps, gaming up to 2 Mbps. Data deprioritization during congestion. After 60 minutes of idle time, hotspot may automatically turn off. Customers who use more than 50GB of data during a billing cycle on unlimited will be deprioritized during times & places where the Sprint network is constrained. See sprint.com/networkmanagement for details.
Mobile Broadband Plan: CL only. Autopay does not apply. Third-party content/downloads are addâ€™l charge. Sprint may terminate service if off-network usage in a month exceeds: 100MB or a majority of KB. Prohibited use rules applyâ€” see sprint.com/termsandconditions. Addâ€™l. off-network data 25Â˘/MB for MBBs. Data Carryover: Only avail. for on-network domestic data. Unused mo. data allowance from prior mo. rounds up to nearest KB & carries over from mo.-to-mo. Total mo. data allowance, incl. carry over data, is capped at twice the original mo. data allowance. Unused carryover data is not redeemable for cash or credit, is not transferable & expires with plan change. Applies from first full mo. bill cycle.
Sprint Phone Connect: No plan discounts apply. Domestic only. Excl. text, data, fax & other landline svc. (e.g., home alarm). 911 svc. may not be same as landline 911.
All device offers are for a limited time and while supplies last. Credit approval required.
LG G8X ThinQ offer: LG G8X ThinQâ„˘ $100 Mastercard & Dual Screen Gift-with-Purchase Offer (the â€śOfferâ€ť) Terms & Conditions ELIGIBILITY: The Offer is open only to current LG customers who are legal residents of the 50 United States, the District of Columbia (â€śD.C.â€ť), US Virgin Islands or Puerto Rico who are 18 years of age or older at the time of redemption. Update! Due to extenuating circumstances, the Purchase Period for this promotion has been modified. The Purchase Period now ends on June 11, 2020 at 11:59:59 p.m. CT. Purchases made after this date will not qualify.
Tablet Offer: Credits end at end of term, early termination, early payoff or upgrade, whichever occurs first. Taxes and svc charges excluded. No cash back. May not be combinable with other tablet offers. Requires activation at point of sale. Available to new and existing customers who have an active Sprint wireless phone line. Req. qualifying data plan and new activation. Only 1 Tablet Offer per account during this offer. CL accounts req. active smartphone line and is not limited to 1 free tablet.
Device payment options
Lease (Sprint Flex): Mo. amount excl. tax. Terms for all other customers will vary including amount due at signing & taxes/fees. Req. qualifying device & svc. plan. No equipment security deposit req. Upon completion of 18-mo. term, customer can continue to pay mo. lease amount, purch. or return device. Customer is responsible for insurance & repairs. Early termination of lease/svc.: Remaining lease pymt. will be due immed. & req. device return or pymt. of purch. option device price in lease.
24-Mo. Installments: Req. 24-mo. installment agmt, 0% APR & qualifying device & svc. plan. Device pricing for well-qualified customers. Models with higher memory config. may req. a down pymt. Mo. pymt. terms & down pymt. for all others will vary. Down pymt., unfinanced portion & sales tax (on full purch. price) due at purch. Early termination of 24-Mo. Installments/Svc.: If you cancel wireless svc., remaining balance on device becomes due.
Hulu: Req. registration from Sprint phone at hulu.com/sprint. Incl. access to one Hulu Limited Commercials plan per each eligible Sprint acct. (excl. other Hulu plans & add-ons) while eligible Sprint plan is active in good standing. Valid for new or returning Hulu subscribers or certain existing Limited Commercials subscribers. Select Hulu content streams in HD on supported devices subj. to connectivity. Tablets may stream Hulu content via incl. Sprint Hot Spot or may subscribe to separate unlimited data plan for tablets. Not redeemable or refundable for cash or gift subscriptions. Hulu may place acct. on inactivity hold based on Hulu usage. Cancel Hulu anytime. See full offer terms at sprint.com/hulu.
Amazon Prime Offer: Avail. content will vary. Streaming video content req. high-speed data connection. Data charges may apply.
iPhone Forever: Does not guarantee mo. payment amount, phone selection, or svc. plan rates. Upgrade after 12 payments as long as lease & early upgrade offered. Req. active line thru time of upgrade with min. 12 consecutive mo. svc. plan payments, new phone Lease Agreement, acct. in good standing, & give back of current eligible device in good & functional condition. After upgrade, remaining unbilled lease payments are waived. Upgrade does not incl. same generation model iPhone; must be next generation iPhone.
Galaxy Forever: Does not guarantee monthly payment amount, phone selection, or service plan rates. Upgrade after 12 payment as long as lease and early upgrades offered. Req. active line thru time of upgrade with min. 12 consecutive monthly service plan payments, new phone Lease Agreement, acct. in good standing, & give back of current eligible device in good & functional condition. After upgrade, remaining unbilled lease payments are waived. Upgrade does not include same generation model Galaxy, must be next generation Galaxy.
Annual Upgrades: Req. active line thru time of upgrade with min. 12 consecutive monthly payments, & add-on if required, new phone Lease, acct. in good standing, & give back of current eligible device in good & functional condition. After upgrade, remaining unbilled lease payments are waived. Add-on must be added within 30 days of purchase.
Clean Slate (formerly contract buyout) offer: Clean Slate: Amount based on ETF (early termination fee) charged or remaining phone balance. Req. port from other carrier to Sprint, remain active & in good standing for 30 days before card issuance & buyback of working phone in good condition (the device is unlocked, powers on and there are no broken, missing or cracked pieces) tied to offer. Phone must be deactivated & all personal data deleted. Device will not be returned. Reg, & submit final bill with ETF or phone balance w/in 60 days of switching at sprint.com/joinsprint. Allow 15 days after registration approval for Reward Card arrival. Excl. discounted phones, 100+ Corporate-liable, prepaid & ports made between Sprint or related entities. Prepaid Mastercard: Card is issued by MetaBankÂ®, Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. No cash access or recurring payments. Unused funds will forfeit after the valid thru date. Card terms and conditions apply.
Overnight shipping: $14.95: Order by 1 p.m. EST Mon-Fri, get it the next business day. Some models are backordered. See sprint.com/ship for details. If the device you're ordering is backordered, we'll ship your device overnight as soon as itâ€™s available.
Total Equipment Protection: Our protection plans must be added within 30 days of activating your device. For more information, visit sprint.com/TEP.