Terms & Conditions
Important Service/Product Specific Terms
Your Service Agreement with Sprint includes, but is not limited to, the terms of your service plan (including those outlined below and set forth in the services guide and materials) and the most recent Sprint Terms and Conditions of Service ("Ts and Cs"). Carefully read all the parts of your Service Agreement with Sprint, including the¬†MANDATORY ARBITRATION Provision and CLASS ACTION WAIVER PROVISION¬†set forth in the Ts and Cs.
**Monthly charges exclude taxes & Sprint Surcharges [incl. USF charge of up to 19.5% (varies quarterly), up to $2.50 Admin. & .40 Reg. /line/mo. & fees by area (approx. 5-20%)]. Surcharges are not taxes. See sprint.com/taxesandfees.
Service Agreement:¬†¬†The Service Agreement is provided to you at activation. There are several parts to the Service Agreement, including, but not limited to, the Subscriber Agreement you sign or accept, the detailed plan or other information on Services we provide or refer you to during the sales transaction, and any confirmation materials we may provide you.
General Terms:¬†¬†If you agree to maintain service for a minimum Term, the Term begins when you accept the Subscriber Agreement (e.g., signature, activate service, use phone, etc.). You may terminate any line of service before its Term ends by calling us, however you will be responsible for an EARLY TERMINATION FEE of up to $350/line for Advanced Devices & up to $200 ETF/line for other devices for each line/number terminated early ‚ÄĒ except for terminations consistent with our return policy. The ETF is prorated and is calculated by taking the months remaining on your Service Agreement times $20 for Advanced Devices, with a maximum of $350, and minimum of $100. For all other devices, the prorated ETF is calculated by taking the months remaining multiplied by $10 with a maximum of $200 and minimum of $50. Payment of the ETF does not satisfy other obligations owed to us, including Term commitments with other lines or service/equipment charges. If you agree to maintain service for a minimum Term, upon expiration of the Term, this Agreement will automatically continue on a month-to-month basis unless you contact us to inform us of any changes, including cancellation. If there is no minimum Term associated with the service plan you elect, this Agreement will apply and automatically continue on a month-to-month basis unless you contact us to inform us of any changes, including cancellation. We reserve the right to cancel offers early or extend offers without notice. Offers are subject to credit approval. An account spending limit may apply ‚ÄĒ ask for specific amount. Spending limit accounts are subject to a fee of $7.99/mo. per account. The fee will be waived for accounts enrolled in recurring AutoPay and electronic billing (eBill). Monthly service plan charges accrue even if your service is turned off for exceeding your spending limit or non-payment. If payment is not received in full by the due date on your bill, late fees may be assessed, in amounts up to the maximum amount permitted by law in the state of your billing address. A detailed bill provides comprehensive call details to customers, including, phone numbers dialed and received, call lengths, call types and call times. A $1.99/mo. per account fee will apply if you choose to receive a paper invoice with detailed billing. To avoid this fee, you can elect to receive Sprint's ebill or summary format of the paper invoice. Detailed billing information is available for all customers by visiting your Sprint account online. Additional fees may apply for phone number changes. Offers may not be available everywhere, combinable with other promotions/options, or available to business customers. Coverage is not available everywhere and varies by service ‚ÄĒ visit www.sprint.com/coverage for additional details. Monthly charges exclude taxes, Sprint Surcharges [incl. USF charge (varies quarterly), cost recovery and administrative fees, & state/local fees by area (e.g., in some areas up to 16% but in most areas less than 3%)]. Sprint Surcharges are not taxes or gov't-required charges and are subject to change. Up to a $30 activation fee may apply to new activations, certain service plan changes or upgrades of phones or devices. A reconnect fee of up to $30 may apply to reestablish service on all accounts that have been disconnected for nonpayment or discontinuous of service. A deposit, in most instances between $50 and $750 (but sometimes up to $1000), may be required per line to establish service. If you provide your credit and debit card information to us at any time, you authorize us to charge your cards until successful for all delinquent amounts you owe us. Sprint may obtain updated information from card networks, issuers or other third-party sources. Our services will only work with our phones ‚ÄĒ not all services are available with all phones or on all networks. We may block network access or refuse activation for devices that are incompatible with our network or for any reason that protects our customer's or network's interests including, but not limited to, devices that are lost, stolen or terminated or suspended for nonpayment of service or device. Password protecting your wireless device is essential to securing your data and privacy. Review your device guide to learn more about password and security settings. Monthly service charges are not refunded or prorated if service is terminated or modified before your billing cycle ends. All phone usage, including incoming/outgoing calls, incurs charges unless specified otherwise. Except where specified, included plan minutes are not good for off-network roaming calls. International roaming rates for voice and data services are additional and will vary. On calls that cross time periods, minutes are generally deducted or charged based on the call start time. Unused monthly plan minutes do not carry forward. Partial minutes of use are rounded up to the next whole minute. We may, but are not required to, decline usage on your line of service to protect against fraudulent or unlawful activity. Monthly add-ons or plans must remain active on the line of service for a full month after activating.
Nature of our Service.¬†¬†Our rate plans, customer devices, services and features are not for resale and are intended for reasonable and non-continuous use by a person using a device on Sprint's networks.
Prohibited Network Uses.¬†¬†To ensure the activities of some users do not impair the ability of our customers to have access to reliable services provided at reasonable costs, you may not use our services in a manner that is unlawful, infringes on intellectual property rights, or harms or unduly interferes with the use of Sprint's network or systems. Sprint reserves the right, without notice or limitation, to limit data throughput speeds or quantities or to deny, terminate, end, modify, disconnect, or suspend service if an individual engages in any of the prohibited voice or data uses detailed below or if Sprint, in its sole discretion, determines action is necessary to protect its wireless networks from harm or degradation.¬†¬†Examples of prohibited voice uses:¬†¬†Sprint voice services are provided solely for live dialogue between, and initiated by, individuals for personal use and as otherwise described in this policy. Sprint services may not be used for any other purposes, including, but not limited to: monitoring services, transmission of broadcasts, transmission of recorded material, telemarketing, autodialed calls, other commercial uses, or other connections that do not consist of uninterrupted live dialogue between individuals.¬†¬†Examples of prohibited data uses:¬†¬†Examples of prohibited data uses: Sprint data services are intended to be used for web surfing, sending and receiving email, photographs and other similar messaging activities, and the non-continuous streaming of videos, downloading of files or on line gaming. Our data services may not be used to disrupt email use by others using automated or manual routines, including, but not limited to "auto-responders" or cancel bots or other similar routines; to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, "junk mail", unsolicited commercial or bulk email, or fax; or for activities adversely affecting the ability of other people or systems to use either Sprint's wireless services or other parties' Internet-based resources, including, but not limited to, "denial of service" (DoS) attacks against another network host or individual user.¬†¬†Unlimited Use Plans.¬†¬†If you subscribe to rate plans, services or features that are described as unlimited, you should be aware that such "unlimited" plans are subject to these Sprint Prohibited Network Uses.
Promotions, Options and Other Provisions
Sprint Unlimited Freedom Plan:¬†¬†Includes unlimited domestic Long Distance calling, texting and data with optimized video, gaming and music streaming and 5GB of high-speed Mobile Hotspot, VPN and P2P data. Third-party content/downloads are add'l charge. Select int'l svcs included see sprint.com/globalroaming. Plan not available for tablets/MBB devices. Available on discounted phones for add'l $25/mo/line. Streaming is optimized with video streams at up to 480p+ resolution and music streams at extreme quality (up to 500kbps). Gaming limited to up to 2mps. Data deprioritization applies during times of congestion. All while on the Sprint Network. Reqs. enrollment in electronic billing (eBill). Other monthly charges apply.
Lease: Mo. amount excl. tax. Terms for all other customers will vary including amount due at signing & taxes/fees. Req. qualifying device & svc. plan. No equipment security deposit req. Upon completion of 18-mo. term, customer can continue to pay mo. lease amount, purch. or return device. Customer is responsible for insurance & repairs. Early termination of lease/svc.: Remaining lease pymt. will be due immed. & req. device return or pymt. of purch. option device price in lease. Annual Upgrades: Req. active line thru time of upgrade with min. 12 consecutive monthly payments, & add-on if required, new phone Lease, acct. in good standing, & give back of current eligible device in good & functional condition. After upgrade, remaining unbilled lease payments are waived. Add-on must be added within 30 days of purchase.
iPhone Forever:¬†¬†Applies to upgrade on lease. Upgrade does not include same generation model iPhone. Does not guarantee monthly payment amount, phone selection, or service plan rates. Contingent upon product availability. Not transferrable. See sprint.com/upgrade for details on upgrade eligibility.
Messaging (text, picture and video):¬†¬†Messaging rates are subject to change. Standard message rates are charged when a message is sent or received, whether read or unread, viewed or unviewed, solicited or unsolicited. Unused monthly plan messages do not carry forward. Certain messages, including those to 3rd parties to participate in a promotion or other program, will result in additional charges. International messaging rates may vary and are subject to change. There is no guarantee that messages will be received, and we are not responsible for lost or misdirected messages. Most text messages are limited to 160 characters. Pictures and video messaging must be sent, viewed and uploaded through the native text/messaging application (MMS) Customers without a messaging plan may send or receive pictures/videos at $.20/recipient. Viewing, uploading or linking to the web, email, or clicking on a web link to view or obtain pics/video is a data activity and casual data charges of $.03/KB will apply, unless data is included in your plan.
Location Based Services:¬†¬†Environment may limit location based service information. Location Based Services require an account holder's authorization for Sprint to share location and other needed enabling information with third parties. It is the responsibility of the account holder to notify device users that location can be identified while using location based service applications.
Sprint Complete:¬†¬†TEP is a combination of ERP underwritten by Continental Casualty Company, a CNA company (CNA), and administered by Asurion Protection Services, LLC, a licensed agent of CNA (In California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161. In Iowa, Lic. #1001002300. In Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), and ESRP administered by Asurion Warranty Protection Services, LLC or one of its affiliates. Terms and conditions are subject to change. Coverage terms may vary by state and eligibility may vary by device. New York residents only may purchase insurance separately for $2 or $6.25 depending on your device. All applicable taxes and surcharges extra. Visit sprint.com/protection for complete terms, conditions, and limitations of coverage.
Sprint Complete:¬†¬†Sprint Complete is a combination of TEP and Tech Expert. TEP is a combination of ERP underwritten by Continental Casualty Company, a CNA company (CNA), and administered by Asurion Protection Services, LLC, a licensed agent of CNA (In Iowa, Lic. #1001002300. In California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161. In Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.) and ESRP, which is provided by Asurion Warranty Protection Services, LLC or one of its affiliates. Terms and conditions are subject to change. Coverage terms may vary by state and eligibility may vary by device. New York residents only may purchase insurance separately for $2 or $6.25 depending on your device. All applicable taxes and surcharges extra. Visit sprint.com/protection for complete terms, conditions, and limitations of coverage.
Advanced Protection Pack:¬†¬†The Advanced Protection Pack (APP) is a combination of ADI, ADSS, and the Tech Expert. ADI is underwritten by Continental Casualty Company, a CNA company (CNA), and administered by Asurion Protection Services, LLC, a licensed agent of CNA (In Iowa, Lic. #1001002300. In California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161. In Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.). ADSS is provided by Asurion Warranty Protection Services, LLC or one of its affiliates. Terms and conditions are subject to change. Coverage terms may vary by state and eligibility may vary by device. All applicable taxes and surcharges extra.
Quality of Service Practices (QoS):¬†¬†To help protect against the possibility that customers may occupy an unfair share of network resources, unlimited data plan customers who use more than 23GB of data during a billing cycle will be prioritized below other customers for the remainder of their billing cycle, in times and locations where the availability of network resources is constrained. Affected unlimited data plan customers may notice temporary changes in the performance of certain applications when they are on constrained sites as compared to other users especially if such affected users are engaged in data-intensive activities. Performance will return to normal when the cell site is no longer constrained or the customer moves to a non-constrained location. Affected unlimited customers will still be able to enjoy unlimited quantities of data without overage charges or data caps even if their usage exceeds the threshold for Sprint's QoS practices. In addition, Sprint may adjust periodically the applicable threshold for Sprint's QoS practices. See sprint.com/networkmanagement for additional details.
Sprint to Home:¬†¬†Monthly charge is invoiced to Sprint wireless account. Not available for corporate-liable accounts.
Mobile to Office:¬†¬†Monthly charge is invoiced to Sprint wireless account. Available only for corporate-liable accounts.
Add-a-Phone:¬†¬†Requires a minimum two-year Term Service Agreement for each line added ("Secondary Line"). The first phone activated on the service plan ("Primary Line") and Secondary Lines may have different Term end dates. If the Primary Line on the account is terminated prior to the expiration of the Term of any Secondary Line, a Secondary Line will become the Primary Line.
E-Mail:¬†¬†Wireless access to corporate/employee email may require add'l server or server access, licenses, or additional requirements which incur add'l charges.
Data:¬†¬†Services are not available with all Sprint phones. The amount of data transmitted over our network is measured in kilobytes (KB), megabytes (MB) or gigabytes (GB). Unless specified otherwise 1024KB equals 1MB. 1024MB equal 1GB. Usage is calculated on a per KB, MB or GB (depending on your plan) basis and is rounded up to the next whole KB, MB or GB at which time we deduct accumulated usage from your plan, or assess overage or casual usage charges. You are responsible for all data activity from and to your device, regardless of who initiates the activity. Estimates of data usage will vary from actual use. Your invoice will not separately identify the number of KB, MB or GB attributable to your use of specific sites, sessions or services used. Premium content (games, ringtones, music tracks, etc.) priced separately. Services are not available for use in connection with server devices or host computer applications, other systems that drive continuous heavy traffic or data sessions, or as substitutes for private lines or frame relay connections. Except with Sprint Mobile Hotspot, you may not use a phone as a modem in connection with a computer, PDA, or similar device. We reserve the right to deny or terminate service without notice for any misuse or any use that adversely affects network performance. Availability of downloadable or streaming content is subject to change. If user is not subscribed to a data included plan or add-on, Pay-As-You-Go charges are incurred when using data applications and services.
Web Access:¬†¬†Sprint can help you prevent the transmission of material harmful to minors on certain devices by allowing access only to a limited number of Internet web sites or restricting Web access.
Third-Party Content:¬†¬†Sprint allows customers to purchase mobile content on a per item or monthly basis from Sprint and other entities. Subscribers are responsible for all billed content, including content purchased by others authorized to use devices on the account. If we bill you for amounts on behalf of a third party, payments received are first applied to our charges. Usage can be restricted by use of account blocking tools or similar features. Blocking tools or similar features are available at no cost. Deleting third-party applications from your device alone may not stop the billing of monthly recurring charges. Visit sprint.com/premiummessaging for details.
Off-network Roaming:¬†¬†The primary use of your Device must be for domestic purposes within the Sprint-owned network. Domestic means use in the 50 United States and U.S. Virgin Islands and Puerto Rico. Sprint reserves the right, without notice, to deny, terminate, modify, disconnect or suspend service if off-network usage in a month exceeds: (1) voice: 800 min. or a majority of minutes; or (2) data: 100 or 300 megabytes or (based on plan terms) a majority of kilobytes. The display on your device may not always be on and will not indicate whether you will incur roaming charges.
International Roaming:¬†¬†Accessing service outside of the 50 United States, U.S. Virgin Islands, and Puerto Rico. International roaming usage may be invoiced after 30-60 days. Data services and certain calling features (Voicemail, Caller ID, Call Waiting, etc.) may not be available in all roaming areas. Usage initiated near country borders may be carried by a cell site in a neighboring country and billed at that country's rates. International calling, including in Canada, Mexico, and Guam is not included in plans with no roaming charges. Sprint reserves the right to deny, terminate, modify, disconnect or suspend service if the majority of minutes or kilobytes are used for international roaming. International roaming coverage and rates are subject to change at any time without notice, check¬†www.sprint.com/international¬†for more information.
International Long Distance, Messaging and Data:¬†¬†Phones must be activated on international service to enable international long-distance calls, messaging or data including to Mexico and Guam. For verification purposes, you may be required to provide additional information and activation of plan may take approximately 1 to 3 days. Verification for account spending limit customers may take up to 30 days. Rates, mobile termination fees and available countries at www.sprint.com/internationalrates. International rates are subject to change without notice. Use of a virtual private network ("VPN") or any other means intended to circumvent or by-pass the Sprint-imposed restriction on use of any Sprint services in locations outside the United States is not permitted and may violate international, federal, state and local laws, rules and regulations.
Sprint As You Go‚ĄĘ :¬†¬†Sprint may terminate service if off-network roaming usage in a month exceeds: (1) 400 min. or a majority of min.; or (2) 100 MB or a majority of KB. You can monitor usage online through My Account. Roaming is not available with single-band phones, or to customers who reside or whose primary use is outside an area covered by the Nationwide Sprint Network. Sprint may limit or terminate service if you move outside of the Sprint owned-network.
Group Connect¬ģ:¬†¬†Currently operates between parties on the same push-to-talk network platform.
International Direct ConnectSM¬†Access:¬†¬†Calls use Direct Connect minutes included in your plan. (20¬Ę/min.) times # of participants. Pay-As-You-Go charge for services not included in your rate plan or option. Access available in and between the U.S. and Canada, Mexico, Brazil, Peru, Chile and Argentina.
pdvConnect/pdvConnect Professional:¬†¬†Recording outside the U.S. will incur International Direct Connect charges. Only available on select phones. GPS service require GPS-capable phone. Environment may limit GPS location info. Standard messaging or data rates may apply for sending photos along with pdvConnect Locator messages.
The Sprint Unlimited Guarantee:¬†¬†Available while line of service is activated on Unlimited, My Way Plan, My All-In Plan or The Sprint Framily Plan. Applies to unlimited features only (excludes other data options and mobile hotspot). Price and phone selection subject to change. Account must remain in good standing and non-payment may void guarantee. Non-transferrable.
Sprint Phone Connect:¬†¬†Device compatible with traditional home/office phones that use standard RJ11 wall jack. Sprint reserves the right, without notice, to deny, terminate, modify, disconnect or suspend service if off-network voice usage in a month exceeds: 800 min. or a majority of minutes.
Sprint Buyback:¬†¬†Limit 3. Devices will not be returned. To best protect your data, please delete all personal information from your phone. Credit amount depends upon valuation and may vary based on condition. Credit will be applied to in-store purchase or Sprint account within three invoices. Fraudulent devices will not receive credit and will not be returned. For additional information, visit¬†sprint.com/buyback.
Wireless Emergency Alerts:¬†¬†Free wireless emergency alerts are now available on capable devices on the Nationwide Sprint Network. To learn more on emergency alerts and their availability in your area, see rep. or visit sprint.com.
SDP Discounts:¬†¬†Discount amounts may vary and are subject to corporate contract and ongoing eligibility/enrollment criteria. Limit one SDP discount per account.
Payment Upon Cancellation:¬†¬†If you provide your credit and debit card information to us at any time, you authorize us to charge your cards until successful for all delinquent amounts you owe us. Sprint may obtain updated information from card networks, issuers or other third-party sources.
Wi-Fi Calling:¬†¬†Wi-Fi Calling is available on select devices. Certain services may be incompatible or not available with Wi-Fi Calling and certain apps may be removed from your phone. You must reside in the U.S. and your primary usage must occur on our U.S. network. You are not authorized to use the service in countries where Wi-Fi Calling is prohibited by law. Use of VPNs to avoid international calling restrictions is a breach of terms and conditions and is not supported. 9-1-1 service through Wi-Fi Calling may not be available or may be limited compared to traditional 9-1-1 service due to circumstances including, but not limited to, relocation of equipment, internet congestion or connection failure, loss of electrical power, delays in availability of registered location information and/or other technical problems. Always be prepared to report your precise location to emergency responders. See sprint.com/wifi for add'l details.
Text to 9-1-1:¬†¬†ALWAYS ATTEMPT TO CALL 9-1-1 WHEN POSSIBLE. Where available, text-to-911 service may allow standard SMS text message communication with a 9-1-1 operator. Be prepared to provide your precise location to the 9-1-1 operator as it will not be automatically provided with your text-to-911 message. Delivery or receipt of text-to-911 messages is not guaranteed and messages may fail, be delayed or be out of sequence. Text-to-911 is only available in certain limited areas where it has been requested and implemented by local public safety officials. The service is not available when roaming and may be limited or unavailable by a number of circumstances, including, but not limited to: wireless network coverage, network congestion, power outages, the 9-1-1 operator's ability to receive and respond to text messages, and/or other technical limitations.
Call Blocking:¬†¬†Important Information about E911 impacts on Call Blocking. After dialing 911, inbound call blocking will be removed from the subscriber for 24 hours to allow for public safety to place a call-back to the customer. Other inbound calls will be allowed for this time period. In the event a 911 call is dropped or disconnected, public safety may not be able to place a call-back to the customer. Removing in-bound call blocking requires processing time. Sprint will make a good faith effort to complete the removal of inbound blocking, and will cooperate with public safety to remove inbound call blocking upon request. Call blocking will be restored after the 24-hour period. The customer will not be notified when the block is removed nor reinstated as a result of a call to 911. If you do not agree to the terms of Sprint's in-bound call blocking procedure, in-bound call blocking will not be provided.
Network Management and Performance:¬†¬†For more important information on Sprint's network management tools, policies, including but not limited to network resources in congested areas and other related information, please visit Sprint.com/networkmanagement.
For important information regarding termination of the Sprint Vertical Discount Program, click here¬†www.sprint.com/programexpiration.